Wednesday, 19 November 2008

Another result!

Following on from my complaint to British Gas (Blog - 10th November), after an intial refusal to make any form of compensatory payment I asked that the case be referred upwards to a Supervisor. I have just received a call from one saying that they are refunding to me £75 (or as near as). This is the difference between my old contract rate that I was paying, and the "temporary" normal rate that was applied to my account following their objection to my transfer to another supplier.

Full credit to the very helpful and pleasant supervisor.

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