Tuesday, 18 November 2008

I don't believe it!

This time it's the Customer Services department of Reader's Digest.

The style of the magazine changed quite significantly two issues ago, so I decided that I would not renew my subsription when it expired. Checking, I found that I had paid my subscription in July, meaning that it would run out in June 2009. I decided to cancel my Direct Debit now rather than wait and then forget about it next year. Two days after cancelling the arrangement I received a letter from Reader's Digest telling me that my payment had been cancelled, and that if I wanted to receive the product to please either forward the payment or complete a new Direct Debit mandate.

I wrote to Customer Services pointing out that if a human being had actually written to me, rather than their computer spewing out an automated letter, they might have noticed that I still had 7 months of subscription to run, and that no payment was owing. I had cancelled as I did not like the new editorial approach to the magazine.

Today I received a letter from Justin Webster, Customer Services Manager, apologising that I had had to contact them "more than once" (eh?) and reassuring me that they "have now cancelled your magazine subscription as requested." (er... NO) "You may receive a further issue of the magazine, if so please keep it with our compliments." (I bloody well will you stupid twit. I've paid for it!)

Can't anyone get things right these days? If I ran these 11 parishes with that lack of accuracy and efficiency, I wouldn't last long in post.

Another phone call looms tomorrow.

I think I'm turning into Victor Meldrew.


  1. What's the news on the Holiday Inn front?

  2. Still in progress, billyd. The one that booked the date now says they can't remember what date they booked.

  3. Sorry, but I have turned into Victor Meldrew. You get in line.

  4. DP - haven't you heard of the modern miracle of cloning? There can be more than one!

  5. Thanks for the Meldrew reference. So many of us resonate with the dear man in his conflicts with intransigent bureaucracies -- a delight to see his face again.